Every now then, one can be surprised by businesses in their handling of customer service. This was definitely true for me yesterday with Sony’s Creative Software department. I had called them because I’d purchases Sony Vegas Movie Studio 9 only 12 days prior, while the new Sony Vegas Movie Studio HD 10 had released not but a few days later. If anything, I was perfectly ok with paying the fifteen dollar difference between the upgrade that I had bought and the current upgrade pricing for version 10.
I had barely even mentioned that I had purchased version 9 only 12 days ago, when she had some computer problems; however when the customer service rep. returned on the line she had already sent out an email with the links for version 10. I was almost so caught off guard that I didn’t know what to say. It’s that kind of response that makes a customer, like me, want to return time and time again…