For almost two years now I’ve had a Blockbuster.com account for renting movies. The main reason I’ve had a Blockbuster.com account as opposed to Netflix is my ability to use the movies from Blockbuster.com for free in-store rentals. Additionally, for some time, Blockbuster has had a no-late-fee policy on movies rented in the store. While you may eventually be charged the cost of the movie if you don’t return it within a certain amount of time, you were not dinged for bringing something back a couple days late.
Monday night however, with great surprise, I found that this is no longer the case. I was informed that I had an ~ $8 balance on my account. I asked for what, and they said it was for a movie and a game that I had returned four days late. I again asked what she was talking about, and she explained that there was a new .99 cent per day late for for any movies or games. Despite my better judgment I proceeded to pay the fine, stating that I was never told of the policy change when I had rented the movies. In hindsight I’ve decided that this was a bad move and I’m going to return to the store and talk to a manager regarding the charges. It wouldn’t bother me so much if I had been informed of these new fees when I had rented the movies.
That being said, I would highly recommend that all Blockbuster customers verify their stores late fee policy before grabbing that next movie. Especially if you’ve gotten a little used to not racing to the store a 11:50p.m. for that forgotten movie.
I’ve done a little bit of searching online to see if anyone has written an article about this, since I very well could be the last Blockbuster customer to know about this, however I have yet fo find anything. If your a regular customer of Blockbuster, I’m interested in hearing from you about this since I live in a small town that only has one store.